You're an IT support consultant, right? Then you need this time tracking app. (video below) Here's why:

Tracking customer support time

Every time you meet with a client, you should track the hours. You're going to learn a bunch of new information. You'll find out which customer needs the most support. And you'll naturally compare that with the revenue you recieve to find out if they justify the cost.

You'll find out which kinds of support are the most expensive, and the most inexpensive to you. You probably have a good idea already, but this nails it right down. It could even surprise you to learn which is which.

consultants love ST

"One of our customers is really lucrative!"

 

You'll know your exact costs, regardless of the customer. That includes telephone and on-site support, which includes travel.

And finally, you can use those hours to invoice each client. Clients like to know you have exact records of the time you spend with them.

 

 

 

Selling blocks of IT support

Selling blocks of support time is another good reason to track customer time. You sell a block of hours, and then track how many hours you spend. When the block is nearly complete, you sell another block. This continues indefinitely. Here's a video explaining how to track time for blocks of support time.

 

consultants love ST

"Most of our business is now blocks of support time"

 

Each support block gets a new PO number and invoice. Project tasks represent each block of time, so they show up in the timesheet, the Quick Task window, and down on the Android and iOS devices. You can start and stop the timer with a single tap.

 

consultants love ST

"tap, tap, bill"

 

Invoice by milestones

Invoices for support blocks are usually sent on a milestone basis. Meaning that the customer usually pays a portion up front, and a portion at the end. If the block is small, customers usually don't object to paying the entire bill up front. But if you bill portions of the block by milestones, you can schedule those to occur and create invoices for each milestone.

 

consultants love ST

"We put the PO in each milestone"

"It shows up on invoices"

"Nice"

 

Watch this video for milestone billing. Invoices can be customized to your corporate style using these techniques in this video.

 

Tracking mileage and vehicles

Don't forget to track mileage for tax purposes. Each mile is multiplied by a mileage rate, and included with other expenses. Those expense and mileage records are included in client invoices.  When you're done, you'll have mileage associated with each vehicle. That means you can report on miles per vehicle to find out which is most frequently used or driven the most miles.

 

Expand your areas of interest and passion

This may seem obvious, but tracking time makes it even easier to expand your business to include more of your interests and passions. Once you can measure the kinds of business you are doing now, you can use that information to expand into areas you enjoy more, and reduce those you have less interest in.

 

consultants love ST

"We cut out most of the drugery"

 

Video transcription:

You provide tech support for your clients, right? How about on-site support?

In any case… are you tracking those hours in Standard Time®? Here are some good reasons to:

1. You’ll know which clients require the most support

2. And which kinds of support are the most time intensive

3. And you’ll see exact support costs without any guessing

With all that information, you can adjust priorities to match reality.

 

Watch the YouTube consulting and project management playlist

 

 

 

 

 

 

 

    More videos to explore

  • Interviews (2 - 3 min)

    Interviews about timesheets, project tracking, PTO, and management techniques. Get the general concepts of time and project tracking. Read More
  • Short Intros (60 sec)

    Short intros to the basics of time tracking and project management techniques. Learn how employees use the timesheet. Read More
  • Old-Timey (60 sec)

    Tracking time and expenses in the modern world? See the most modern technique for time sheets and time management Read More
  • Whiteboard (60 sec)

    Introductions to time tracking and project management. Get ideas, get inspired, try new things, and learn what your timesheet can do Read More
  • Instructional (3 - 6 min)

    Screencast videos with deeper instruction for project management, employee timesheets, PTO, expenses, and client invoicing Read More
  • Cartoons (60 sec)

    The lighter side of time tracking and project management, in cartoon format. Learn what the makers of Standard Time really think! Read More
  • Quick Questions (2 - 4 min)

    Answers to quick questions we have received regarding the employee timesheet, projects tracking, and PTO. See the product in action. Read More
  • Animated (30 sec)

    Introduce and inspire use of the timesheet and project management techniques. You will learn what can be done and be tempted to try it. Read More
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